Return and Refund Policy

We offer a 14-day return policy, giving you a two-week window from the date of receiving your item to request a return. However, please note that for our digital products, you have a shorter timeframe of 7 days from the date of service or digital product delivery to initiate a return.

To qualify for a return, your item must meet certain criteria: it should be in the same condition as when you received it, unused and with all original tags and packaging intact. Additionally, you must provide a receipt or proof of purchase.

To initiate a return, please reach out to us at If you're inquiring about returns for Barbara O'Neill lectures, please contact us at

Upon approval of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please keep in mind that we won't accept items returned without prior authorization.

For any questions or concerns regarding returns, feel free to contact us at

Damages and Issues: We kindly ask you to inspect your order immediately upon receipt. If you discover that the item is defective, damaged, or if you've received the wrong item, please notify us promptly. This allows us to assess the issue and take appropriate corrective measures.

Exceptions/Non-Returnable Items: Please be aware that certain items cannot be returned. This includes perishable goods such as food, flowers, or plants, custom products like special orders or personalized items, and personal care products such as beauty items. We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your specific item for return, don't hesitate to get in touch with us.

Sale Items and Gift Cards: Regrettably, we are unable to accept returns for sale items or gift cards.

Exchanges: Should you wish to exchange an item, the quickest method is to initiate a return for the item you have and, once the return is approved, make a separate purchase for the replacement item.

European Union 14-Day Cooling Off Period: In cases where merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification. The same conditions apply: the item must be in its original condition, unused, with all tags and packaging intact, and you'll need to provide proof of purchase.

Refunds: After we receive and inspect your return, we'll notify you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to finalize and post the refund. If more than 15 business days have elapsed since your return was approved, please reach out to us at for assistance.