Privacy Policies

Last updated: [01-08-2023]



Welcome to Self Heal Threads ("we," "us," or "our"). This Privacy Policy is designed to explain how we collect, use, and share your personal information when you visit our website, and engage with our services. Your use of our services implies your consent to the practices outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our services.


Changes to This Privacy Policy

We may periodically update this Privacy Policy for operational, legal, or regulatory reasons. When we do, we will post any revisions on the Site, update the "Last updated" date, and take necessary steps as required by applicable law.


How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from various sources, as explained below. The specific information we collect depends on your interactions with us.


Information We Collect Directly from You

1. Basic contact details:This includes your name, mailing address, phone number, and email address. These details are crucial for processing and delivering orders.

2. Order information: When you make a purchase, we collect information such as your name, billing address, shipping address, payment confirmation, email address, and phone number to fulfill your orders and provide you with the best customer experience.

3. Account information:To enable you to access our services, we may collect your username, password, and security questions.

4. Shopping information: We collect data about the products you view, add to your cart, or add to your wishlist. This helps us enhance your shopping experience.

5. Customer support information: Any information you share with us when communicating through our customer support channels is collected to address your inquiries effectively.

Information We Collect through Cookies

We use cookies and similar technologies to automatically collect information about your interactions with our Site and services, referred to as "Usage Data." This data includes information about your device, browser, network connection, IP address, and other interactions with our services. We use this data to enhance your user experience and improve our services.

Information We Obtain from Third Parties

We may receive information about you from third-party vendors and service providers, including those who collect data on our behalf. These third parties may include:

- Companies supporting our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your orders.
- Third-party tracking technologies, like pixels, web beacons, and cookies, that gather information when you visit our Site or interact with our Services.

This information is treated in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties or their policies and practices.

How We Use Your Personal Information

We use your personal information for various purposes, including but not limited to:

- Providing Products and Services: Your information is essential for processing payments, fulfilling orders, sending notifications related to your account, managing returns and exchanges, and enabling you to post reviews.

- Marketing and Advertising: We use your personal information to send you marketing, advertising, and promotional communications via email, text messages, or postal mail. Additionally, we may show you advertisements for our products and services, tailoring your experience to your preferences.

- Security and Fraud Prevention: Your information helps us detect, investigate, and take action against fraudulent, illegal, or malicious activities. It is your responsibility to keep your account credentials safe, and we recommend not sharing them with others. If you believe your account has been compromised, please contact us immediately.

- Communication: We use your personal information to provide customer support and improve our services, ensuring we remain responsive to your needs and maintain a strong business relationship.


We employ cookies on our Site to enhance user experience and better understand how our services are used. While most browsers automatically accept cookies, you can modify your settings to block or remove them. Keep in mind that doing so may impact your user experience and certain features may not function as expected.

How We Disclose Personal Information

We may share your personal information with third parties for legitimate purposes, including:

- Service Providers: We work with vendors and third parties who assist in various aspects of our services, such as IT management, payment processing, data analytics, customer support, cloud storage, and fulfillment and shipping.

- Business and Marketing Partners: To provide services and advertise to you effectively, we may collaborate with partners, including Shopify. Our partners will handle your information according to their privacy policies.

- With Your Consent: We may share information as directed by you or with your consent, such as for shipping purposes or through social media widgets and login integrations.

- Within Our Corporate Group: Information may be shared within our corporate group to ensure the successful operation of our business.

- Legal Obligations: We may disclose your information to comply with legal obligations, including responding to subpoenas, search warrants, and similar requests. We also do this to enforce our terms of service and protect our rights, the rights of our users, or others.

Your Rights and Choices

Depending on your location, you may have certain rights related to your personal information. These rights may include:

- Access/Know: You can request access to personal information we hold about you, including details on how we use and share your information.

- Delete: You have the right to request the deletion of your personal information from our records.

- Correct: If your personal information is inaccurate, you can request corrections.

- Portability: In certain circumstances and with certain exceptions, you can request a copy of your personal information and have it transferred to a third party.

- Opt-out of Sale or Targeted Advertising: Control the sale or sharing of your information for targeted advertising. You may also choose to opt-out of certain activities using Shopify's Privacy and Compliance app or other available methods.

- Limitation: Request limitations on how we use and disclose sensitive personal information.

- Restriction of Processing: Ask us to stop or restrict our processing of personal information.

- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent.

- Appeal: If we deny your request, you can appeal our decision by replying directly to our denial.

- Managing Communication Preferences: You can opt out of receiving promotional emails at any time by using the unsubscribe option provided in our emails. Please note that even if you opt out of promotional emails, you may still receive non-promotional emails related to your account or orders.

We do not discriminate against you for exercising these rights. To fulfill your request, we may need to verify your identity, typically by requesting your email address or account information. If you have authorized an agent to act on your behalf, we will require proof of authorization.

We use Shopify's ad services, like Shopify Audiences, to personalize the advertising you see on third-party websites. To restrict Shopify merchants from using your personal information for such services, visit


If you have concerns about how we process your personal information, please contact us by Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data